Recording, Reporting and Public Relations in Drinking Water
Training Outline
This course prepares drinking water operators to record data correctly, report key information, and communicate clearly with the public. Learn daily recordkeeping practices, simple reporting methods, how to respond to customer concerns, and how to deliver effective messages during routine operations or emergencies.
- Placement test1
Introduction
- Operator's Role in Safe Drinking Water
Chapter test - 2
Recording
- Daily Records in Drinking Water Systems
- Correct Recording Practices
Chapter test - 3
Reporting
- The Importance of Reporting
- Clear and Simple Reporting
Chapter test - 4
Public Relations
- Simple Communication with the Public
- Responding to Questions and Concerns
- Emergency Messages to the Public
Chapter test - 5Chapter test
- 6Chapter test
- 7Chapter test
- 8Chapter test
Learning outcomes
- Record operational data, problems, and tasks accurately and completely
- Prepare clear, simple, and precise reports that meet regulatory and operational requirements
- Communicate respectfully and clearly with customers and the public
Level
Basic
Prerequisites
None
Target audience
This course is designed for professional certified water distribution and water treatment operators class I to IV, maintenance technicians
Learning material and method
Video clips with a placement test, practice exercises and a handout
Learning assessment method
Chapter tests (MCQs) with a minimum score of 70%
Test your knowledge, validate your skills
Engage with interactive quizzes designed to boost retention and track your learning along the way. Once you've completed the training, a final validation step confirms your progress and helps demonstrate your skills with confidence—making it easy to showcase what you’ve learned.
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