Training Outline
Strong leadership and effective communication are essential for building trust, improving performance, and creating engaged teams.
This course teaches operators, supervisors, and managers how to lead with authenticity, empathy, emotional intelligence, and a strengths-based approach.
You’ll learn how to motivate diverse crews through recognition and inclusive leadership practices, demonstrate accountability and consistency, and communicate your vision clearly. The course also develops practical skills in active listening, public speaking, effective communication, and nonviolent communication for interactions with internal teams and external stakeholders.
- Placement test1
Leadership
- Role of a Leader
- Emotional Intelligence
- Building Trust in the Workplace
- Strengths Based Leadership
- Empowering and Motivating Through Recognition
- Diversity, Inclusivity, and Equity
- Leading by Example: Values, Accountability and Consistency
Chapter test - 2
Communication
- Active Listening
- Effective Communication
- Public Speaking
- Nonviolent Communication
Chapter test - 3Chapter test
- 4Chapter test
- 5Chapter test
- 6Chapter test
- 7Chapter test
- 8Chapter test
Learning outcomes
- Lead teams with authenticity, empathy, and strengths-based approaches
- Motivate and engage diverse crews through inclusive leadership practices
- Communicate your vision clearly to internal teams and external stakeholders
Level
Intermediate
Prerequisites
Target audience
This course is designed for supervisors, professional certified water and wastewater operators class I to IV, and maintenance technicians
Learning material and method
Video clips with a placement test, practice exercises, and a handout
Learning assessment method
Chapter tests (MCQs) with a minimum score of 70%
Test your knowledge, validate your skills
Engage with interactive quizzes designed to boost retention and track your learning along the way. Once you've completed the training, a final validation step confirms your progress and helps demonstrate your skills with confidence—making it easy to showcase what you’ve learned.
Frequently Asked Questions
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